

If you have received a wrong or faulty item, please contact us immediately at the following information: Received a wrong or faulty product We do our utmost best to send you exactly what you have ordered. Keep your return postage receipt and your tracking number until your return has been processed.We recommend using a Track&Trace service or purchasing a shipping insurance, as we cannot track your package, nor can we guarantee that we will receive your returned package. IMPORTANT! Make sure the built-in RePack return label is NOT visible when you return your purchases.Stick the return label on the front of the RePack on top of the tape.Close the RePack with the velcro and some tape.Add the invoice to your package. Please note that the return label is a prepaid label and that the initial shipping costs will be automatically deducted from your refund.
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Return Costs Your returns are not free of charge. If you need a different size or color you will have to request a return and place a new order. Exchanges Unfortunately, we can’t accept any exchanges. RETURNS AND EXCHANGES Return Period You may return your order within 30 days from the order's delivery confirmation date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted. The contractually granted voluntary return guarantee does not affect your statutory rights and claims. For all purchases, in addition to the statutory right of withdrawal, we grant a voluntary return guarantee of a total of 30 days from the date of receipt of the goods under the conditions listed below.
